Returns & Exchanges
At UrbanStems, we want your home to be filled with life and beauty. If your arrangement or plant arrives in less-than-perfect condition, please reach out within 7 days for a replacement or store credit.
Capture a Photo
Take a clear photograph of the stems or planter within 48 hours of delivery to document any issues with freshness or damage.
Contact Support
Email our Care Team with your order number and the photos attached to initiate your claim for a replacement or refund.
Review Process
Our floral experts will review your request within one business day to determine the best resolution for your specific greenery.
Receive Resolution
Once approved, a fresh replacement will be dispatched immediately, or a full credit will be applied to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing